Laptop does not support capturing applications directly. I tried compatibility mode with Windows 7 and that did not help I did try uninstalling the program, rebooting and reinstalling, and this time using an activation code to establigh a remote connection (using Chrome remote desktop) and that still resulted in the My Cloud unit showing the windows 10 device as connected but the Windows 10 pc still shows a blank screen within the WD app. Step 2: Make sure you are in the Shortcut tabStep 3: Click on the Change Icon button Step 4: Select the Icon of your Choice and Click on OK Step 5: In the Properties window, click on Apply Step 6:If you see an Access denied The “black screen” phenomenon in Windows 10 shows poignantly how nothing sometimes matters quite a lot. To hide desktop background, select Other options and click the switch under the setting called 'Show Windows background' to turn it off. This is a known problem with the Windows 10 Start Menu.
